Quest Underwater Services Ltd is committed to protecting and respecting your privacy. This policy, and any other documents referred to in it, set out the basis on which any personal data which we collect from you, or that you provide to us, will be processed by us. We may change this privacy notice from time to time and if we make any material changes we will make the updated Privacy Notice available to you on our website or by other means.
Data Controller: a controller determines the purposes and means of processing personal data.
Date Processor: a processor is responsible for processing personal data on behalf of a controller.
Data Subject: Natural person meaning anyone living within Great Britain and the European Economic Community.
Personal Data: The General Data Protection Regulation applies to ‘personal data’ meaning information relating to an identifiable person, identifiable for example by home address, email address, passport number.
Processing: means any operation which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, disclosure by transmission or dissemination.
Third Party: A natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
We collect and process personal data about individuals, sole traders and unincorporated partnerships, and about limited companies where this relates to key people. But only if we are processing your data as a customer or prospective customer to Quest Underwater Services Ltd , for a service or associated product, or as a supplier, in relation to a service or supply made to Quest Underwater Services Ltd.
From your application as a customer or prospective customer to Quest Underwater Services Ltd , for a service or associated product. From correspondence from you as a supplier, in relation to a service or supply made to Quest Underwater Services Ltd.
From third parties such as credit reference agencies, fraud prevention agencies, agents working on your behalf, government and law enforcement agencies.
We collect and process from you personal data such as your name, residential and email addresses, country of residence, bank account details of suppliers when necessary for making payments, debit card details until processed, and any other information we have asked you to provide.
Data Protection law says that we are allowed to use personal information only if we have a proper reason for doing so, and that we must have one of the following reasons:
A legitimate interest is when we have a business or commercial reason to use your information, including but not limited to internal administrative purposes, product development and enhancement, preventing fraud, ensuring network and information security. This also includes the retention of data required under law for accounting and taxation purposes for Quest Underwater Services Ltd.
In the preparation and performance of contracts to which you are a party such as a customer or a supplier and in keeping such financial details as necessary to allow us to receive payments from you or to make payments to you.
NOTE: We do not at present send out unsolicited marketing information or news letters except through our website. Suggest : Updates to our services are promoted through our website and via social media.
We require your personal data as it is a contractual requirement or a requirement necessary to enter into a contract.
It is unlikely that we will be able to enter in to a contract, or maintain an existing contract with you, either as a customer or as a supplier.
We keep your personal data no longer than reasonably necessary . Typically we will retain your data for the purposes of :
We may share your personal information with our service providers and third parties who provide services on our behalf, including but not limited to:
We will do this to respond to enquiries and complaints; undertake transactional analysis; support the provisions of service; assist in the detection of fraud and comply with legal obligations.
To protect the security of your personal date we implement appropriate technical and organisational security measures which include physical and technical security safeguards and a governance model that ensures that adequate policies, procedures and controls are in place.
We do not transfer data outside the EEA
We do not use any automated decision making in our business.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
To exercise all relevant rights, queries or complaints, please in the first instance contact our Data Representative on the company email address or by post. If this does not resolve your complaint to your satisfaction you have the right to lodge a complaint with:
The Information Commissioners Office, on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, England.
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